diff --git a/.gitignore b/.gitignore
index 0ed58a3..b8eacc4 100644
--- a/.gitignore
+++ b/.gitignore
@@ -4,4 +4,5 @@
 /test/fixture/output
 /my-debug
 *.log
-/.vscode
\ No newline at end of file
+/.vscode
+/tmp
diff --git a/cmd/backup/backup_alertsconditions.go b/cmd/backup/backup_alertsconditions.go
index 8d9bfd9..c96c280 100644
--- a/cmd/backup/backup_alertsconditions.go
+++ b/cmd/backup/backup_alertsconditions.go
@@ -25,6 +25,7 @@ import (
 	"github.com/IBM/newrelic-cli/cmd/get"
 	"github.com/IBM/newrelic-cli/newrelic"
 	"github.com/IBM/newrelic-cli/tracker"
+	"github.com/IBM/newrelic-cli/utils"
 	"github.com/spf13/cobra"
 )
 
@@ -159,7 +160,7 @@ var alertsconditionsCmd = &cobra.Command{
 				backupPolicyMeta.FileName = backupFolder + "/all-in-one-bundle.alert-conditions.bak"
 			} else {
 				backupPolicyMeta.Policy = strconv.FormatInt(ID, 10)
-				backupPolicyMeta.FileName = backupFolder + "/" + fileNamePrefix + ".alert-conditions.bak"
+				backupPolicyMeta.FileName = backupFolder + "/" + utils.FileNameEscape(fileNamePrefix) + ".alert-conditions.bak"
 			}
 			backupPolicyMeta.OperationStatus = "fail"
 			// backupPolicyMeta.PolicyName = policyName
@@ -242,7 +243,7 @@ var alertsconditionsCmd = &cobra.Command{
 				if err != nil {
 					fmt.Println(err)
 				}
-				var fileName = backupFolder + "/" + fileNamePrefix + ".alert-conditions.bak"
+				var fileName = backupFolder + "/" + utils.FileNameEscape(fileNamePrefix) + ".alert-conditions.bak"
 				err = ioutil.WriteFile(fileName, fileContent, 0666)
 				if err != nil {
 					fmt.Println(err)
diff --git a/cmd/backup/backup_dashboards.go b/cmd/backup/backup_dashboards.go
index 4047fe6..949a078 100644
--- a/cmd/backup/backup_dashboards.go
+++ b/cmd/backup/backup_dashboards.go
@@ -23,6 +23,7 @@ import (
 
 	"github.com/IBM/newrelic-cli/cmd/get"
 	"github.com/IBM/newrelic-cli/tracker"
+	"github.com/IBM/newrelic-cli/utils"
 	"github.com/spf13/cobra"
 	"github.com/tidwall/gjson"
 	"github.com/tidwall/pretty"
@@ -131,7 +132,7 @@ var dashboardsCmd = &cobra.Command{
 			id := gjson.Parse(dashboard.String()).Get("id")
 			title := gjson.Parse(dashboard.String()).Get("title")
 			name := title.String()
-			var fileName = backupFolder + "/" + name + "-" + id.String() + ".dashboard.bak"
+			var fileName = backupFolder + "/" + utils.FileNameEscape(name) + "-" + id.String() + ".dashboard.bak"
 			if bSingle == true {
 				fileName = backupFolder + "/all-in-one-bundle.dashboard.bak"
 			}
diff --git a/cmd/backup/backup_monitors.go b/cmd/backup/backup_monitors.go
index 7363e8b..4632d85 100644
--- a/cmd/backup/backup_monitors.go
+++ b/cmd/backup/backup_monitors.go
@@ -23,6 +23,7 @@ import (
 
 	"github.com/IBM/newrelic-cli/cmd/get"
 	"github.com/IBM/newrelic-cli/tracker"
+	"github.com/IBM/newrelic-cli/utils"
 	"github.com/spf13/cobra"
 )
 
@@ -108,7 +109,7 @@ var monitorsCmd = &cobra.Command{
 				if err != nil {
 					fmt.Println(err)
 				}
-				var fileName = backupFolder + "/" + name + ".monitor.bak"
+				var fileName = backupFolder + "/" + utils.FileNameEscape(name) + ".monitor.bak"
 				err = ioutil.WriteFile(fileName, fileContent, 0666)
 				if err != nil {
 					fmt.Println(err)
diff --git a/cmd/get/get_alertsconditions.go b/cmd/get/get_alertsconditions.go
index 7e26930..6a971d9 100644
--- a/cmd/get/get_alertsconditions.go
+++ b/cmd/get/get_alertsconditions.go
@@ -181,10 +181,11 @@ func GetAllConditionsByAlertPolicyID(id int64) (*newrelic.AlertsConditionList, e
 		var defaultConditionsLen = len(list.AlertsDefaultConditions)
 		var externalServiceConditionsLen = len(list.AlertsExternalServiceConditions)
 		var nrqlConditionsLen = len(list.AlertsNRQLConditions)
-		var pluginsConditionsLen = len(list.AlertsPluginsConditions)
+		//var pluginsConditionsLen = len(list.AlertsPluginsConditions)
 		var syntheticsConditionsLen = len(list.AlertsSyntheticsConditions)
 
-		if defaultConditionsLen == 0 && externalServiceConditionsLen == 0 && nrqlConditionsLen == 0 && pluginsConditionsLen == 0 && syntheticsConditionsLen == 0 {
+		//if defaultConditionsLen == 0 && externalServiceConditionsLen == 0 && nrqlConditionsLen == 0 && pluginsConditionsLen == 0 && syntheticsConditionsLen == 0 {
+		if defaultConditionsLen == 0 && externalServiceConditionsLen == 0 && nrqlConditionsLen == 0 && syntheticsConditionsLen == 0 {
 			break
 		} else {
 			//merge conditions list
diff --git a/cmd/get/get_monitors.go b/cmd/get/get_monitors.go
index 0c7a0a4..243e061 100644
--- a/cmd/get/get_monitors.go
+++ b/cmd/get/get_monitors.go
@@ -138,7 +138,11 @@ func GetMonitors() ([]*newrelic.Monitor, error, tracker.ReturnValue) {
 				fmt.Printf("Fetching script for Monitor: %s\n", name)
 				scriptText, resp, err := client.SyntheticsScript.GetByID(context.Background(), id)
 				<-chTaskCtrl
-				tracker.AppendRESTCallResult(client.SyntheticsScript, tracker.OPERATION_NAME_GET_MONITOR_SCRIPT, resp.StatusCode, "monitor id: "+id+", monitor name: "+name)
+				statusCode := -1
+				if resp != nil {
+					statusCode = resp.StatusCode
+				}
+				tracker.AppendRESTCallResult(client.SyntheticsScript, tracker.OPERATION_NAME_GET_MONITOR_SCRIPT, statusCode, "monitor id: "+id+", monitor name: "+name)
 				if err != nil {
 					fmt.Println(err)
 					r <- nil
diff --git a/newrelic/alerts_conditions.go b/newrelic/alerts_conditions.go
index 637e71c..9ee5bb1 100644
--- a/newrelic/alerts_conditions.go
+++ b/newrelic/alerts_conditions.go
@@ -74,7 +74,8 @@ func (s *AlertsConditionsService) ListAll(ctx context.Context, opt *AlertsCondit
 	}
 
 	list := new(AlertsConditionList)
-	cats := []ConditionCategory{ConditionDefault, ConditionPlugins, ConditionExternalService, ConditionSynthetics, ConditionNRQL, ConditionInfrastructure}
+	//cats := []ConditionCategory{ConditionDefault, ConditionPlugins, ConditionExternalService, ConditionSynthetics, ConditionNRQL, ConditionInfrastructure}
+	cats := []ConditionCategory{ConditionDefault, ConditionExternalService, ConditionSynthetics, ConditionNRQL, ConditionInfrastructure}
 	for _, cat := range cats {
 		// TODO: paralleize and use ctx.Done() to cancel the parent context
 		listFunc := s.listByCategory(cat)
diff --git a/newrelic/alerts_plugins_conditions.go b/newrelic/alerts_plugins_conditions.go
index d199179..1282c50 100644
--- a/newrelic/alerts_plugins_conditions.go
+++ b/newrelic/alerts_plugins_conditions.go
@@ -30,7 +30,7 @@ type AlertsPluginsCondition struct {
 	ID                *int64                        `json:"id,omitempty"`
 	Name              *string                       `json:"name,omitempty"`
 	Enabled           *bool                         `json:"enabled,omitempty"`
-	Entities          []*int64                      `json:"entities,omitempty"`
+	Entities          []*string                     `json:"entities,omitempty"`
 	MetricDescription *string                       `json:"metric_description,omitempty"`
 	Metric            *string                       `json:"metric,omitempty"`
 	ValueFunction     *string                       `json:"value_function,omitempty"`
diff --git a/newrelic/base.go b/newrelic/base.go
index 653d400..dbe1dad 100644
--- a/newrelic/base.go
+++ b/newrelic/base.go
@@ -20,11 +20,11 @@ import (
 	"context"
 	"encoding/base64"
 	"encoding/json"
-	"errors"
 	"fmt"
 	"io"
 	"io/ioutil"
 	"log"
+	"math/rand"
 	"net/http"
 	"net/url"
 	"reflect"
@@ -238,19 +238,21 @@ func (c *Client) Do(ctx context.Context, req *http.Request, v interface{}) (*Res
 
 	var resp *http.Response
 	var err error
+	sleepBase := 30
 	for retries > 0 {
 		resp, err = c.client.Do(req)
 		if err != nil || resp.StatusCode > 299 {
 			if retries == 1 {
-				if err == nil {
+				if resp != nil {
 					bodyBytes, _ := ioutil.ReadAll(resp.Body)
 					bodyString := truncateString(string(bodyBytes), 100)
-					err = errors.New(fmt.Sprintf("%s %s returns status:%d body: %s", req.Method, req.URL.String(), resp.StatusCode, bodyString))
+					fmt.Printf("%s %s returns status:%d body: %s", req.Method, req.URL.String(), resp.StatusCode, bodyString)
 				}
-				log.Println(err)
+				fmt.Println(err)
 				break
 			}
-			time.Sleep(time.Duration(3) * time.Second)
+			time.Sleep(time.Duration(sleepBase+rand.Intn(30)) * time.Second)
+			sleepBase = sleepBase * 2
 			retries--
 		} else {
 			break
diff --git a/tracker/result_tracker.go b/tracker/result_tracker.go
index d17a58b..e351cf1 100644
--- a/tracker/result_tracker.go
+++ b/tracker/result_tracker.go
@@ -417,7 +417,7 @@ func GenerateBackupMonitorMeta(monitorList []*newrelic.Monitor, backupFolder str
 		if singleFile == true {
 			m.FileName = backupFolder + "/all-in-one-bundle.monitor.bak"
 		} else {
-			m.FileName = backupFolder + "/" + m.Name + ".monitor.bak"
+			m.FileName = backupFolder + "/" + utils.FileNameEscape(m.Name) + ".monitor.bak"
 		}
 		backupMonitorMetaList = append(backupMonitorMetaList, m)
 	}
diff --git a/utils/util.go b/utils/util.go
index 56f27c2..0c0444a 100644
--- a/utils/util.go
+++ b/utils/util.go
@@ -21,6 +21,7 @@ import (
 	"net/url"
 	"os"
 	"strconv"
+	"strings"
 
 	"github.com/IBM/newrelic-cli/newrelic"
 )
@@ -290,3 +291,9 @@ func MergeAlertChannelList(s1 []*newrelic.AlertsChannel, s2 []*newrelic.AlertsCh
 
 	return slice
 }
+
+func FileNameEscape(origName string) string {
+	name := strings.Replace(origName, ":", "%3A", -1)
+	name = strings.Replace(name, "/", "%2F", -1)
+	return name
+}