diff --git a/specification/schemas/return-orders/ItemReasonQuestion.json b/specification/schemas/return-orders/ItemReasonQuestion.json
index 63fe94b9..62881244 100644
--- a/specification/schemas/return-orders/ItemReasonQuestion.json
+++ b/specification/schemas/return-orders/ItemReasonQuestion.json
@@ -7,7 +7,7 @@
   "properties": {
     "code": {
       "type": "string",
-      "example": "what-size",
+      "example": "product-used",
       "description": "A code that identifies the question for the return of this item. See the <a href=\"/#tag/ReturnQuestions/paths/~1returns~1v1~1questions/get\">return-question</a> `code` attribute."
     },
     "answer": {
diff --git a/specification/schemas/return-questions/CreateReturnQuestionRequest.json b/specification/schemas/return-questions/CreateReturnQuestionRequest.json
index 5c1629bc..2ac7821e 100644
--- a/specification/schemas/return-questions/CreateReturnQuestionRequest.json
+++ b/specification/schemas/return-questions/CreateReturnQuestionRequest.json
@@ -11,7 +11,7 @@
           "properties": {
             "code": {
               "type": "string",
-              "example": "wrong-item",
+              "example": "product-used",
               "description": "A unique code for the return question."
             },
             "description": {
@@ -21,7 +21,7 @@
                 },
                 {
                   "example": {
-                    "en-GB": "What size would you like in return?"
+                    "en-GB": "Has the product been used or worn?"
                   }
                 }
               ]
diff --git a/specification/schemas/return-questions/PatchReturnQuestionRequest.json b/specification/schemas/return-questions/PatchReturnQuestionRequest.json
index 2ed7025b..35aedc2c 100644
--- a/specification/schemas/return-questions/PatchReturnQuestionRequest.json
+++ b/specification/schemas/return-questions/PatchReturnQuestionRequest.json
@@ -16,7 +16,7 @@
                 },
                 {
                   "example": {
-                    "en-GB": "What size would you like in return?"
+                    "en-GB": "Has the product been used or worn?"
                   }
                 }
               ]
diff --git a/specification/schemas/return-questions/ReturnQuestion.json b/specification/schemas/return-questions/ReturnQuestion.json
index 813242bf..6911dec0 100644
--- a/specification/schemas/return-questions/ReturnQuestion.json
+++ b/specification/schemas/return-questions/ReturnQuestion.json
@@ -15,15 +15,15 @@
             "code": {
               "type": "string",
               "maxLength": 255,
-              "example": "what-size",
-              "description": "What size would you like in return?"
+              "example": "product-used",
+              "description": "A unique code for the return question."
             },
             "description": {
               "oneOf": [
                 {
                   "type": "string",
                   "description": "A localized return question description",
-                  "example": "What size would you like in return?"
+                  "example": "Has the product been used or worn?"
                 },
                 {
                   "allOf": [
@@ -32,7 +32,7 @@
                     },
                     {
                       "example": {
-                        "en-GB": "What size would you like in return?"
+                        "en-GB": "Has the product been used or worn?"
                       }
                     }
                   ]
diff --git a/specification/schemas/return-questions/ReturnQuestionAnswerType.json b/specification/schemas/return-questions/ReturnQuestionAnswerType.json
index 0f5b044e..178db1a8 100644
--- a/specification/schemas/return-questions/ReturnQuestionAnswerType.json
+++ b/specification/schemas/return-questions/ReturnQuestionAnswerType.json
@@ -4,6 +4,5 @@
       "string",
       "boolean"
     ],
-    "example": "string",
     "description": "The type of answer expected for this question."
 }
diff --git a/specification/schemas/return-reasons/ShopReturnReason.json b/specification/schemas/return-reasons/ShopReturnReason.json
index acb81161..23f31891 100644
--- a/specification/schemas/return-reasons/ShopReturnReason.json
+++ b/specification/schemas/return-reasons/ShopReturnReason.json
@@ -44,34 +44,24 @@
             "questions": {
               "type": "array",
               "items": {
-                "required": [
-                  "code",
-                  "description",
-                  "answer_type",
-                  "is_required"
-                ],
-                "properties": {
-                  "code": {
-                    "type": "string"
-                  },
-                  "description": {
-                    "type": "string"
-                  },
-                  "answer_type": {
-                    "$ref": "#/components/schemas/ReturnQuestionAnswerType"
-                  },
-                  "is_required": {
-                    "type": "boolean"
-                  }
+                "$ref": "#/components/schemas/ShopReturnReasonQuestion"
+              },
+              "example": [
+                {
+                  "code": "product-used",
+                  "description": "Has the product been used or worn?",
+                  "is_required": true,
+                  "answer_type": "boolean",
+                  "yes_note": "Used products may not be eligible for a full refund.",
+                  "no_note": "Thank you for confirming the product is unused."
                 },
-                "example": [
-                  {
-                    "code": "what-size",
-                    "description": "What size would you like instead?",
-                    "is_required": true
-                  }
-                ]
-              }
+                {
+                  "code": "preferred-size",
+                  "description": "What size would you like instead?",
+                  "is_required": false,
+                  "answer_type": "string"
+                }
+              ]
             }
           }
         }
diff --git a/specification/schemas/return-reasons/ShopReturnReasonQuestion.json b/specification/schemas/return-reasons/ShopReturnReasonQuestion.json
index 50a57923..55f2004f 100644
--- a/specification/schemas/return-reasons/ShopReturnReasonQuestion.json
+++ b/specification/schemas/return-reasons/ShopReturnReasonQuestion.json
@@ -9,7 +9,13 @@
     "code": {
       "type": "string",
       "description": "The code of the shop return question",
-      "example": "what-size"
+      "example": "product-condition"
+    },
+    "description": {
+      "type": "string",
+      "readOnly": true,
+      "description": "The description of the shop return question. This is shown to the consumer in the return portal when they select a return reason with this question attached.",
+      "example": "Is the product still in its original packaging?"
     },
     "is_required": {
       "type": "boolean",
@@ -17,19 +23,21 @@
       "example": true
     },
     "answer_type": {
-      "$ref": "#/components/schemas/ReturnQuestionAnswerType"
+      "$ref": "#/components/schemas/ReturnQuestionAnswerType",
+      "readOnly": true,
+      "example": "boolean"
     },
     "yes_note": {
       "type": "string",
       "maxLength": 255,
       "description": "A note to show the user when they answer a `boolean` type question with `true`. Will be shown in the return portal.",
-      "example": "This product can't be returned after its been used. Proceeding will lead to a rejected return request."
+      "example": "Great! Please ensure all tags and packaging materials are included."
     },
     "no_note": {
       "type": "string",
       "maxLength": 255,
       "description": "A note to show the user when they answer a `boolean` type question with `false`. Will be shown in the return portal.",
-      "example": "This product cannot be returned after it was unsealed. Proceeding will lead to a rejected return request."
+      "example": "Products must be returned in original packaging. Proceeding may lead to a rejected return request."
     }
   }
 }
diff --git a/specification/schemas/return-reasons/ShopReturnReasonResponse.json b/specification/schemas/return-reasons/ShopReturnReasonResponse.json
index 90b046e3..8fa517de 100644
--- a/specification/schemas/return-reasons/ShopReturnReasonResponse.json
+++ b/specification/schemas/return-reasons/ShopReturnReasonResponse.json
@@ -18,7 +18,17 @@
             "requires_attachments",
             "accepts_comment",
             "requires_comment"
-          ]
+          ],
+          "properties": {
+            "questions": {
+              "items": {
+                "required": [
+                  "answer_type",
+                  "description"
+                ]
+              }
+            }
+          }
         },
         "links": {
           "readOnly": true,
diff --git a/specification/schemas/returns/GetReturnItem.json b/specification/schemas/returns/GetReturnItem.json
index 22a052af..ffc2d4d6 100644
--- a/specification/schemas/returns/GetReturnItem.json
+++ b/specification/schemas/returns/GetReturnItem.json
@@ -137,7 +137,7 @@
                       {
                         "type": "string",
                         "description": "A localized return question description",
-                        "example": "What size would you like in return?"
+                        "example": "Has the product been used or worn?"
                       },
                       {
                         "allOf": [
@@ -146,7 +146,7 @@
                           },
                           {
                             "example": {
-                              "en-GB": "What size would you like in return?"
+                              "en-GB": "Has the product been used or worn?"
                             }
                           }
                         ]