Error while processing .mov file

[szanati]

I received the following error. I reset it and it had the same error.

error while processing 1(sip-files/FI14010435.mov): bad status
http://transform.fda.fcla.edu/transform/mov_norm?location=file:/var/daitss/data/work/E7HH80EEM_MJU2T2/files/original/1/data: 500
exception: No such file or directory - /usr/bin/lqt_transcode -ac rawaudio -vc mjpa /var/daitss/data/work/E7HH80EEM_MJU2T2/files/original/1/data /var/daitss/tmp/d20150329-1550-1m31wi7/data/transformed.mov

[szanati]

The above package is in stashspace: mov_error. The original package can be found on fclnx30 at:
/var/daitss/ops/exceptions/tickets/mov_error/FI14010435. I also had the same error for UF package AA00025617_00001. That is also in the same directory. The UF package was aborted when it was discovered that it was archived already back in September of last year. The package was the same size had the .mov file. The only difference was the old package .mov file was named after the package name and the new .mov file was named "cuban_art_program.mov". UF confirmed it was a duplicate and to abort the new package. The package back in September archived without any errors with a .mov file. I am not sure what might have changed since September to cause .mov to error out.

[szanati]

I was not able to try and submit the FI package to ripple, our test server, due to it being 53GB. I did submit both the new and old UF versions of AA00025617_00001 and they both error with similar error to the above error.

[szanati]

There are 2 more packages this time from FSU that just got the same error. They are in stashspace and also in the same directory /var/daitss/ops/exceptions/tickets/mov_error. The packages are FSUHPUA_2014_035 and FSU_HPUA_2012010.

[jonpitts]

If the files are particularly large you may need to increase the timeout on Core. See here for reference:

https://github.com/daitss/core/blob/master/daitss-config.example.yml#L37
I seem to remember having to adjust that for certain large mov files in the past. The timeout should be in seconds - e.g. 600 = 6 minutes.

Also - make sure there is enough space available for processing these files as there is a bit of space required to create the transformed file.

[szanati]

Thanks jonpitts. One of the file was less than a 1 GB. Also we noticed that in the daitss-config.yml file under the transform section under mov_norm instruction the path /usr/bin/lqt_transcode the directory does not exist. Could that be the problem?

[jonpitts]

Not 100% sure - it's possible. If I spent some time on it I might be able to track down what lqt_transcode's role is.

Some of those settings point to third party programs that perform some functionality in the transform process. You may need to find out where to redirect that configurable to or install the program that is missing.
You may also need to get the sys admins to update mencoder and some of those other programs transform relies on.

[jonpitts]

Oh wait - that's exactly the problem.... Look
" No such file or directory - /usr/bin/lqt_transcode -ac rawaudio -vc mjpa "
Find out why that utility is not there and put it back :)

http://libquicktime.sourceforge.net/
http://libquicktime.cvs.sourceforge.net/libquicktime/libquicktime/utils/

[cchou]

Look at the daitss-config file to double check if quicktime normalization is configured, https://github.com/daitss/transform/blob/master/daitss-config.example.yml#L54, if it is then make sure lqt_transcode is installed and is in the path. If it is, then make sure the input file exist, in this case it is /var/daitss/data/work/E7HH80EEM_MJU2T2/files/original/1/data.

[lydiam]

Thanks Carol!

From: Carol Chou [mailto:notifications@github.com]
Sent: Friday, April 10, 2015 9:03 AM
To: daitss/transform
Subject: Re: [transform] Error while processing .mov file (#6)

Look at the daitss-config file to double check if quicktime normalization is configured, https://github.com/daitss/transform/blob/master/daitss-config.example.yml#L54, if it is then make sure lqt_transcode is installed and is in the path. If it is, then make sure the input file exist, in this case it is /var/daitss/data/work/E7HH80EEM_MJU2T2/files/original/1/data.

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