Lots of errors & challenge/defis state not updated properly

[jharris4]

Today was my first Hilo Challenge, and the integration seemed to work fine during the challenge, but then at the start of the recovery phase I hit some major errors:

• The devices became unavailable
• The state of the defis/challenge was stuck in reduction instead of moving to recovery.

Reloading the integration did fix the state of the challenge and the devices became available again.

Version of the custom_component

v2025.11.4

Configuration

I don't know what yaml to include, but in the integration settings in the UI I only have these settings specified:

Generate energy meters (checked)
Hydro Quebec rate plan name: flex d

All other settings are either unchecked, or the default value.

Describe the bug

The devices provided by this integration became unavailable during the recovery phase, and the state was stuck in the challenge phase, and lots of errors were thrown. I had to reload the integration to get things back to their proper state.

Debug log

There were a few errors in the log, listing the ones that look relevant below:

This error originated from a custom integration.

Logger: pyhilo
Source: custom_components/hilo/__init__.py:638
integration: Hilo (documentation, issues)
First occurred: December 2, 2025 at 7:37:13 PM (3 occurrences)
Last logged: December 2, 2025 at 7:37:20 PM

Unable to connect to WS server 401, message='Invalid response status', url='https://challenge.hiloenergie.com/client/?hub=challengehub&id=1tjxmL98myk00iP3vkg9dQ998MGQo02&access_token=<REDACTED_BY_ME>'
Unable to connect to WS server 401, message='Invalid response status', url='https://device.hiloenergie.com/client/?hub=devicehub&asrs.op=%2FDeviceHub&asrs_request_id=xq4DkgsFAAA%3D&id=ML5v6_syA-z26ejkdOu_Gwe95FMAo02&access_token=<REDACTED_BY_ME>'
Unable to connect to WS server 404, message='Invalid response status', url='https://device.hiloenergie.com/client/?hub=devicehub&asrs.op=%2FDeviceHub&asrs_request_id=Xk6MtiYFAAA%3D&id=Z3dPEzswh1olSb5oOM8YTgOF-y0Qo02&access_token=<REDACTED_BY_ME>'

This error originated from a custom integration.

Logger: custom_components.hilo
Source: custom_components/hilo/__init__.py:647
integration: Hilo (documentation, issues)
First occurred: December 2, 2025 at 7:37:13 PM (3 occurrences)
Last logged: December 2, 2025 at 7:37:20 PM

Invalid credentials? Refreshing websocket infos

This error originated from a custom integration.

Logger: custom_components.hilo
Source: custom_components/hilo/__init__.py:444
integration: Hilo (documentation, issues)
First occurred: December 2, 2025 at 7:37:08 PM (14 occurrences)
Last logged: 10:00:02 AM

Unhandled websocket event: WebsocketEvent(event_type_id=1, target='EventFlexDetailsUpdatedValuesReceived', arguments=[{'id': 335, 'isAutomated': True, 'isConfigurable': False, 'progress': 'inProgress', 'currentPhase': 'reduction', 'generatedTimeUTC': '2025-12-03T11:00:00.0389748Z'}], invocation=None, error=None, timestamp=datetime.datetime(2025, 12, 1, 19, 44, 53, 891527), event_type='INVOKE')
Unhandled websocket event: WebsocketEvent(event_type_id=1, target='EventListUpdatedValuesReceived', arguments=[[{'id': 334, 'progress': 'inProgress', 'isAutomated': None, 'isConfigurable': False, 'currentPhase': 'reduction'}]], invocation=None, error=None, timestamp=datetime.datetime(2025, 12, 1, 19, 44, 53, 891527), event_type='INVOKE')
Unhandled websocket event: WebsocketEvent(event_type_id=1, target='EventListUpdatedValuesReceived', arguments=[[{'id': 335, 'progress': 'inProgress', 'isAutomated': None, 'isConfigurable': False, 'currentPhase': 'recovery'}]], invocation=None, error=None, timestamp=datetime.datetime(2025, 12, 1, 19, 44, 53, 891527), event_type='INVOKE')
Unhandled websocket event: WebsocketEvent(event_type_id=1, target='EventFlexDetailsUpdatedValuesReceived', arguments=[{'id': 335, 'isAutomated': True, 'isConfigurable': False, 'progress': 'inProgress', 'currentPhase': 'recovery', 'generatedTimeUTC': '2025-12-03T15:00:01.2979658Z'}], invocation=None, error=None, timestamp=datetime.datetime(2025, 12, 1, 19, 44, 53, 891527), event_type='INVOKE')
Unhandled websocket event: WebsocketEvent(event_type_id=1, target='EventListUpdatedValuesReceived', arguments=[[{'id': 334, 'progress': 'inProgress', 'isAutomated': None, 'isConfigurable': False, 'currentPhase': 'recovery'}]], invocation=None, error=None, timestamp=datetime.datetime(2025, 12, 1, 19, 44, 53, 891527), event_type='INVOKE')

This error originated from a custom integration.

Logger: py.warnings
Source: custom_components/hilo/__init__.py:575
integration: Hilo (documentation, issues)
First occurred: December 1, 2025 at 7:45:01 PM (2 occurrences)
Last logged: 10:45:55 AM

/usr/local/lib/python3.13/site-packages/gql/transport/aiohttp.py:92: UserWarning: WARNING: By default, AIOHTTPTransport does not verify ssl certificates. This will be fixed in the next major version. You can set ssl=True to force the ssl certificate verification or ssl=False to disable this warning warnings.warn(

This error originated from a custom integration.

Logger: pyhilo
Source: custom_components/hilo/__init__.py:575
integration: Hilo (documentation, issues)
First occurred: December 1, 2025 at 7:45:02 PM (18 occurrences)
Last logged: 10:45:55 AM

Unable to find device 0 for reading <Reading version 9.5.0>
Unable to find device 0 for reading <Reading zigbee_pairing_activated None>
Unable to find device 0 for reading <Reading zigbee_channel 14>
Unable to find device 0 for reading <Reading will_be_connected_to_smart_meter True>
Unable to find device 0 for reading <Reading smart_meter_unpaired True>

This error originated from a custom integration.

Logger: pyhilo
Source: custom_components/hilo/__init__.py:450
integration: Hilo (documentation, issues)
First occurred: December 1, 2025 at 7:45:02 PM (5 occurrences)
Last logged: 10:45:56 AM

Delaying invoke SubscribeToLocation 0 [110457]: Websocket not ready.

This error originated from a custom integration.

Logger: pyhilo
Source: custom_components/hilo/__init__.py:465
integration: Hilo (documentation, issues)
First occurred: 10:45:56 AM (2 occurrences)
Last logged: 10:45:56 AM

Delaying invoke SubscribeToChallenge 1 [{'locationId': 110457, 'eventId': 0}]: Websocket not ready.

This error originated from a custom integration.

Logger: custom_components.hilo
Source: helpers/update_coordinator.py:403
integration: Hilo (documentation, issues)
First occurred: December 2, 2025 at 7:33:05 PM (1153 occurrences)
Last logged: 10:49:16 AM

Unexpected error fetching hilo data
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 403, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 294, in _async_update_data
    return await self.update_method()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/hilo/__init__.py", line 697, in async_update
    self.check_tarif()
    ~~~~~~~~~~~~~~~~^^
  File "/config/custom_components/hilo/__init__.py", line 808, in check_tarif
    if tarif_config.get("high", 0) > 0 and self.high_times:
                                           ^^^^^^^^^^^^^^^
  File "/config/custom_components/hilo/__init__.py", line 758, in high_times
    "high_times check tarif challenge sensor is %s", challenge_sensor.state
                                                     ^^^^^^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'state'

[ic-dev21]

Are you sure you didn't have an internet connection issue during the challenge? Sure looks like it from your logs.

[jharris4]

No internet issues (I have UniFi gear and was on work meetings with no issues all morning long) and in fact it just happened again, my state is stuck in recovery even though the event ended now.

My neighbour across the street also had a bunch of errors.

[ic-dev21]

You did lose connection though.

Here:

This error originated from a custom integration.

Logger: custom_components.hilo
Source: custom_components/hilo/__init__.py:647
integration: Hilo (documentation, issues)
First occurred: December 2, 2025 at 7:37:13 PM (3 occurrences)
Last logged: December 2, 2025 at 7:37:20 PM

Invalid credentials? Refreshing websocket infos

Here:

This error originated from a custom integration.

Logger: pyhilo
Source: custom_components/hilo/__init__.py:465
integration: Hilo (documentation, issues)
First occurred: 10:45:56 AM (2 occurrences)
Last logged: 10:45:56 AM

Delaying invoke SubscribeToChallenge 1 [{'locationId': 110457, 'eventId': 0}]: Websocket not ready.

Could very well be on hilo's side though. It is, after all, the first event of the year and they did work on their backend a lot over the summer.

As for the websocket event errors those are normal, none of those messages existed last year as you couldn't be Hilo and Flex D. We'll have to tackle them one by one.

[jharris4]

I did tweak some settings last night at around 7:45pm that probably caused those couple of disconnection issues, I just included everything because it's hard to tell what's relevant :-)

But there are definitely some issues going on that don't seem related to the brief disconnection last night.

BTW I'm happy to chip in some time investigating / debugging if I can help in any way! I appreciate the speedy response to this issue, and the work that's been done to create this integration in the first place... Thanks!

[ic-dev21]

I did tweak some settings last night at around 7:45pm that probably caused those couple of disconnection issues, I just included everything because it's hard to tell what's relevant :-)

But there are definitely some issues going on that don't seem related to the brief disconnection last night.

BTW I'm happy to chip in some time investigating / debugging if I can help in any way! I appreciate the speedy response to this issue, and the work that's been done to create this integration in the first place... Thanks!

I'm not a programmer by any stretch of the imagination, if you're any good at python you're likely better than I am. The devcontainer setup is a godsend.

I a working on a fix for those websocket messages that I should be releasing shortly, I've got it running in a devcontainer.

[jharris4]

@ic-dev21, I’m a software engineer by trade and I’m decent with python. I’d be happy to spend some time on this, but I probably need to wait until the next challenge and run the dev container as you mentioned. Is there a doc or anything on how to get that setup?

Je parles français aussi, mais c’est ma deuxième langue… 😉

[jharris4]

Ahh, I think the dev-container you are referring to is just the one from the other repo?

https://github.com/dvd-dev/python-hilo

[ic-dev21]

Ahh, I think the dev-container you are referring to is just the one from the other repo?

https://github.com/dvd-dev/python-hilo

English or french is fine by me. The devcontainer is setup for vscode on this repo. You can download any branch of pyhilo locally to test, if you don't it'll pull it from pypi.

There are some instructions somewhere on here not sure where I placed them to be frank, it's not overly hard to get going. I think on windows you'll need WSL and Docker desktop.

I'm on Mac OS mostly with some Linux.

[ic-dev21]

Ahh, I think the dev-container you are referring to is just the one from the other repo?

https://github.com/dvd-dev/python-hilo

Oh yeah, we do have a pretty active discord channel, should you feel so inclined.

https://discord.gg/ZTuB7dGX

[ic-dev21]

@jharris4

Found it:

https://github.com/dvd-dev/hilo/blob/main/CONTRIBUTING.md

[jharris4]

aha! I think I figured out why I have some significant errors, I changed the entity_id of the challenge sensor to English, and it's hardcoded in french in the code! oops.

(Classic, are you sure you don't work for the OQLF lolol)

[ic-dev21]

aha! I think I figured out why I have some significant errors, I changed the entity_id of the challenge sensor to English, and it's hardcoded in french in the code! oops.

(Classic, are you sure you don't work for the OQLF lolol)

That explains that, and no, I do not haha. I guess we can close this?

[jharris4]

Well, home assistant lets you change entity ids for a reason, and integrations aren't supposed to break when you do!

But I guess nobody other than me will care about this, so maybe it'll be on me to look into how to fix it...

[caublet]

J',ai le meme comportement ici. Les defis ne tombent pas en recovery a l'heure prévue. Je reload l'intégration Hilo et finalement ca revient a la normale. Fait 3-4 défis que c'est comme ca malgré les quelques patch des derniers jours. Je suis latest sur ha et hilo..

Je vois ca dans mes logs aussi

Source: helpers/update_coordinator.py:419
intégration: Hilo ([documentation](https://github.com/dvd-dev/hilo), [problèmes](https://github.com/dvd-dev/hilo/issues))
S'est produit pour la première fois: 10:53:04 (2331 occurrences)
Dernier enregistrement: 20:11:42

Unexpected error fetching hilo data
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 419, in _async_refresh
    self.data = await self._async_update_data()
                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 308, in _async_update_data
    return await self.update_method()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/hilo/__init__.py", line 766, in async_update
    self.handle_unknown_power()
    ~~~~~~~~~~~~~~~~~~~~~~~~~^^
  File "/config/custom_components/hilo/__init__.py", line 922, in handle_unknown_power
    if known_power <= int(total_power.state):
                          ^^^^^^^^^^^^^^^^^
AttributeError: 'NoneType' object has no attribute 'state'

Source: custom_components/hilo/__init__.py:504
intégration: Hilo ([documentation](https://github.com/dvd-dev/hilo), [problèmes](https://github.com/dvd-dev/hilo/issues))
S'est produit pour la première fois: 10:52:59 (4 occurrences)
Dernier enregistrement: 20:09:57

Delaying invoke SubscribeToLocation 0 [11700]: Websocket not ready