Merge Ticket Function ?

[Largehawiian]

Perhaps I'm missing the function in set-atwsticket.
If not , is there currently a way to merge tickets into another ticket through the API ?

[klemmestad]

No, as far as I know there is not. Currently you would have to code your own version to do it. You could get Ticket 1, copy description as a note on Ticket 2, loop through all ticket notes on Ticket 1 and change TicketID to point at Ticket 2, etc.

[Superfluxus]

@Largehawiian

As far as I'm aware, merging tickets will just add a couple of notes on each, and then change the queue and status of the merger.

If so, something like this should work:

`Function MergeTickets {

    Param(
        [Parameter(Mandatory = $True)]    
        $MergeFrom,
        [Parameter(Mandatory = $True)]
        $MergeTo)

        $Regex = "^[Tt]\d{8}\.\d{4}$"

$ErrorActionPreference = "SilentlyContinue"
    $Command = Get-ATWSResource -all -ErrorAction SilentlyContinue
    if(!($Command)){Write-Host -ForegroundColor Red "Connect to the ATWS API first!"
break}
$ErrorActionPreference = "Stop"

if($MergeFrom -notmatch $Regex){Write-Error "Invalid Ticket Input"
break}
if($MergeTo -notmatch $Regex){Write-Error "Invalid Ticket Input"
break}

$Primary = Get-ATWSTicket -TicketNumber $MergeFrom
$Secondary = Get-ATWSTicket -TicketNumber $MergeTo

$PrimaryID  = $Primary.ID
$SecondaryID = $Secondary.ID

$Primary | Set-ATWSTicket -QueueID "Merged Tickets" -Status Complete

New-AtwsTicketNote -TicketID $PrimaryID -NoteType "Task Notes" -Title "This ticket was completed and merged" -Description "This ticket was completed and has been merged into $MergeFrom" -Publish "Internal Project Team"

New-AtwsTicketNote -TicketID $SecondaryID -NoteType "Task Notes" -Title "This ticket has absorbed ticket(s)" -Description "This ticket has absorbed $MergeTo" -Publish "Internal Project Team"


}`

PoC, haven't actually tested it myself. Also do note that you'd lose the nice little hyperlink you get from merging via the GUI.

[Bositkhon]

Hello,

I wanted to kindly check in on the progress of this issue. I understand that maintaining open-source projects can be time-consuming, and I appreciate all the hard work you've put into this project.

If you could provide a brief update on the current status of this issue, or any potential timeline for when it might be addressed, it would be greatly appreciated. Your efforts are valued, and any information you can provide would be helpful for those of us following the issue.

Thank you for your time, and I look forward to hearing from you.