Wwww #906
Description
Before creating an issue / filing a support request
- try to troubleshoot the issue yourself (see Troubleshooting guide)
- prepare as much information as possible to help the developer
- Identify the issue as likely: Theme / Plugin / Environment or WP2Static bug
Determining if it's an issue with Theme, Plugin, Environment or a bug in WP2Static
Work down this list until you've identified what kind of issue this is
- switch to a default WordPress theme
If the issue is gone - mark this as a Theme related issue
- disable all plugins besides WP2Static
If the issue is gone:
-
continue to turn back on each plugin, 1 by 1, until you've isolated the offending plugin, mark this as a Plugin related issue
-
try cloning your site to another environment, such as Lokl (optimised for WP2Static) or use a quick Vultr or Digital Ocean VPS for a few hrs (less than $1 cost)
If the issue is gone, mark this as an Environmental issue
If issue persists after all this, it may still be related to specific content you have or is an issue with the WP2Static plugin, itself. Send a complete set of information with your issue.
Describe the bug
A clear and concise description of what the bug is.
To Reproduce
Steps to reproduce the behavior:
- Go to '...'
- Click on '....'
- Scroll down to '....'
- See error
Expected behavior
A clear and concise description of what you expected to happen.
Screenshots
If applicable, add screenshots to help explain your problem.
Environment (please complete the following information):
- Hosting OS: [ie, Linux, BSD, mac, Windows] + version number
- Web server setup (ie, Docker, Laravel Valet, Local by FlyWheel, DevilBox, etc)
- Hosting company (ie, local computer, WPEngine, etc)
Log files (please complete the following information):
Please ensure no sensitive information in your log files, then attach to your issue.
- WP2Static Logs (found on WP dashboard > WP2Static > Logs)
- Server logs (PHP and webserver error logs)
Additional context
Add any other context about the problem here.