Work on developing ticketing system

[mortonne]

Describe the support needed
For example, adding a new user, archiving data, requesting more service units (SUs) on TACC resources, help with running software on TACC, etc.

Consider labels for general categories of support. Also consider changes to the template that may be helpful.

To reproduce
If reporting a bug, give step-by-step instructions to reproduce that bug, with as much detail as possible.