Cannot upload app logo

[plequere-ms]

Despite multiple tries, I cannot upload an application logo. I am following the instructions ("max of 100w x 50h pixels. Only gif, png, or jpg format. Less than 1MB") but no matter what I try, the logo does not get saved.

I was able to upload a favicon successfully.

Is there a workaround? Thank you.

[plequere-ms]

Any input?

[ander-olson]

Hi @plequere-ms, can you please send your API ID to api-support@tripit.com and I can look into this further?

[plequere-ms]

@Catamarander I have sent the requested information. When can I expect an answer?

[plequere-ms]

Any updates? Is this product actually being maintained anymore?

[plequere-ms]

Any updates?

[plequere-ms]

@Catamarander Any updates?

[plequere-ms]

@Catamarander Any updates?

[plequere-ms]

@Catamarander Any updates?

[manueljenni]

@plequere-ms this is a joke. Seems like they shut that email down or something, I'm having the same issue.

[plequere-ms]

@plequere-ms this is a joke. Seems like they shut that email down or something, I'm having the same issue.

It's appalling, but I'm glad to see that I'm not alone :)

[aosyborg]

This bug was accepted and is currently marked as ready to groom. Obviously we can't make public comments or commitments to timelines as internal priorities occasionally shuffle. Thank you for reporting the issue. Public voice does help to prioritize issues.

[plequere-ms]

9 months later, this is still not fixed. Is there an ETA?