A modern IT ticketing system built with FastAPI to streamline ticket management and IT support workflows.
This project is a RESTful API for managing IT support tickets. Built with FastAPI, it provides a high-performance, easy-to-use backend for ticket creation, tracking, and management. The system is designed to help IT teams efficiently handle support requests, bug reports, and service requests.
- Ticket Creation: Create new support tickets with detailed information
- Ticket Management: Track ticket status and progress
- Fast and Efficient: Built on FastAPI for high performance and async support
- Type Safety: Utilizes Pydantic models for data validation
- RESTful API: Clean, intuitive API design following REST principles
- Automatic Documentation: Interactive API documentation with Swagger UI and ReDoc
- FastAPI: Modern, fast web framework for building APIs
- Pydantic: Data validation using Python type annotations
- Python 3.11+: Leveraging modern Python features
- Python 3.11 or higher
- pip (Python package installer)
Run the application using uvicorn:
python3 src/main.pyThe API will be available at http://127.0.0.1:8000
Once the server is running, access the interactive API documentation:
- Swagger UI: http://localhost:8000/docs
- ReDoc: http://localhost:8000/redoc
Future enhancements planned for this project:
- Add authentication and authorization
- Implement ticket retrieval (GET endpoints)
- Add ticket update and deletion functionality
- Implement ticket assignment to support staff
- Add priority levels for tickets
- Implement ticket filtering and searching
- Add ticket commenting system
- Email notifications for ticket updates
- Database integration (PostgreSQL/MongoDB)
- User management system
- Analytics and reporting features
This project is open source and available under the MIT License.
For questions or support, please open an issue on the GitHub repository.