add code E12 = download erros #949
Open
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
|
|
||
| | Error Code | Issue | How to Identify in Logs | Steps to Resolve | | ||
| | :--- | :--- | :--- | :--- | | ||
| | E12 | Data Download Failure | Look for log messages containing `"E12: Data Download Failure"` along with `"Failed to load"` errors from `RotatingStoreVerticle`. These will include HTTP status codes (e.g., `"HTTP response code 403"`) or exception types (e.g., `"exception: IOException"`). | Check the HTTP status code or exception in the error message: <br/>**404 errors** - Verify operator key is valid and configuration paths are correct.<br/>**403 errors** - Check IAM permissions for S3 access and verify operator credentials.<br/>**Timeout errors** - Verify network connectivity, check firewall/security group settings allow outbound HTTPS, and ensure UID2 service endpoints are accessible.<br/>**500 errors** - Temporary UID2 service issue, retry or contact UID2 support if persistent. | |
Contributor
There was a problem hiding this comment.
Verify operator key is valid and configuration paths are correct.
config path isn't configured by customers. It's baked in.
Check IAM permissions for S3 access and verify operator credentials.
No IAM permission is needed for s3 access, IAM permission is needed only for secret manager access which will throw E02/E03 before getting to this stage.
Contributor
Author
There was a problem hiding this comment.
will solve these comments as a part of "UID2-6295: public documentation coordination" in later stage of private operator release
Contributor
There was a problem hiding this comment.
Also, don't we need this error message in GCP, Azure as well ?
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
No description provided.