Add Pre-README for Amazon Workflow Auditor project

README.md

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+# 🚀 Pre-README: Amazon Workflow Auditor + Inspire Activity Tracker  
+*A full blueprint of how I will develop the automated audit + workflow-monitoring system*
+
+---
+
+## 📌 Project Vision
+
+This project aims to build an **automated auditing engine** that evaluates:
+- 🎧 Call quality (using transcripts or uploaded audio)  
+- 🔄 Workflow patterns (transfers, hold time, resolutions)  
+- 🛒 Inspire interactions (browsing, posting, reviewing customer content)  
+- 🍪 Cookie-based activity logs (internal tool workflows & clicks)  
+
+It will first be built **with Python + Django**, and later integrated with automation workflows using **n8n**.
+
+This Pre-README explains how the system *will be developed step-by-step*, the tech, phases, and architecture.
+
+---
+
+# 📚 Table of Contents
+- [1. System Overview](#1-system-overview)
+- [2. Core Features To Be Developed](#2-core-features-to-be-developed)
+- [3. Tech Stack](#3-tech-stack)
+- [4. Architecture Breakdown](#4-architecture-breakdown)
+- [5. Development Milestones](#5-development-milestones)
+- [6. API Strategy](#6-api-strategy)
+- [7. n8n Automation Plan](#7-n8n-automation-plan)
+- [8. Inspire Workflow Tracking (Cookies)](#8-inspire-workflow-tracking-cookies)
+- [9. Database Schema (Draft)](#9-database-schema-draft)
+- [10. Future Integrations](#10-future-integrations)
+---
+
+## 1️⃣ System Overview
+
+The system will:
+1. **Ingest call recordings or transcripts**
+2. **Analyze workflow steps** each agent followed
+3. **Fetch agent behavior logs** (using cookies/session recording)
+4. **Score call quality + workflow compliance**
+5. **Generate automated audit reports**
+6. **Monitor Inspire activity** (posts viewed, uploaded, liked)
+7. **Auto-flag unusual activity or violations**
+8. **Provide dashboards for QA leaders**
+
+All audits will be *fully automated* using AI + rules.
+
+---
+
+## 2️⃣ Core Features To Be Developed
+
+### 🔍 Call Audit Engine
+- Upload call or transcript  
+- NLP-based conversation analysis  
+- Intent extraction  
+- Workflow compliance scoring  
+
+### 🍪 Cookie Workflow Tracker
+- Track agent clicks, page visits, and actions  
+- Convert click streams into workflow sequences  
+- Detect deviations:  
+  - unnecessary transfers  
+  - excessive hold  
+  - skipping mandatory steps  
+
+### 📲 Inspire Tracking Engine
+- Track time spent  
+- Track posts viewed  
+- Track engagement  
+- Behavior scoring  
+
+### 🧠 Quality Scoring Engine
+- Behavior score  
+- Workflow score  
+- Inspire productivity score  
+- Combined Agent Quality Index (AQI)  
+
+### 📊 Dashboards
+- Agent performance  
+- Daily audits  
+- Weekly violations  
+- Inspire activity  
+
+---
+
+## 3️⃣ Tech Stack
+
+### 🖥 Backend
+- Python  
+- Django REST Framework  
+- Celery + Redis (task queues)  
+- PostgreSQL (primary DB)
+
+### 🔄 Automations
+- **n8n**  
+- Webhooks  
+- Task pipelines  
+
+### 🤖 AI / NLP
+- Whisper or SpeechRecognition  
+- Text classification models  
+- Custom scoring logic  
+
+### 🎨 Frontend (later)
+- HTML  
+- CSS  
+- JS  
+- React (future upgrade)
+
+---
+
+## 4️⃣ Architecture Breakdown
+- Customer Call → Transcript → Audit Engine → Scores + Flags → Dashboard
+- Cookie Stream → Tracker Module → Workflow Timeline → Analysis → Violations
+- Inspire Browsing → Cookie Logs → Inspire Engine → Behavior Score
+
+---
+
+## 5️⃣ Development Milestones
+
+### **Phase 1 — Foundation**
+- Django project setup  
+- Upload system  
+- Basic workflow audit logic  
+- Simple scoring engine  
+- Basic API endpoints  
+
+### **Phase 2 — Cookie Workflow Tracking**
+- Parse cookie logs  
+- Build workflow sequence generator  
+- Detect invalid actions  
+- Map workflows visually  
+
+### **Phase 3 — Inspire Activity System**
+- Track browsing patterns  
+- Measure engagement  
+- Build Inspire scoring model  
+
+### **Phase 4 — n8n Automation**
+- Auto-audit calls when uploaded  
+- Auto-generate reports  
+- Auto-send scores to dashboards  
+- Alerting system  
+
+### **Phase 5 — Dashboard + UI**
+- Agent leaderboard  
+- Compliance summary  
+- Workflow violaton heatmaps  
+
+---
+
+## 6️⃣ API Strategy
+
+| API | Purpose | Method |
+|-----|---------|--------|
+| `/upload/call` | Upload call/transcript | POST |
+| `/audit/run` | Trigger audit | POST |
+| `/cookies/ingest` | Save workflow logs | POST |
+| `/inspire/track` | Ingest Inspire activity | POST |
+| `/agent/report` | Get full audit | GET |
+
+---
+
+## 7️⃣ n8n Automation Plan
+
+n8n will automate:
+
+### ✔ Auto-transcribing calls  
+### ✔ Auto-running audits  
+### ✔ Auto-generating quality reports  
+### ✔ Auto-sending data to dashboards  
+### ✔ Auto-flagging violations  
+### ✔ Auto-syncing Inspire logs  
+
+Workflow Example:
+
+Watch Folder → Trigger
+↓
+Transcribe Audio
+↓
+Audit Script (Python)
+↓
+Generate Score
+↓
+Store in Database
+↓
+Notify QA Lead
+
+
+---
+
+## 8️⃣ Inspire Workflow Tracking (Cookies)
+
+We will capture:
+- Page visits  
+- Post IDs viewed  
+- Scroll depth  
+- Likes/comments (if available)  
+- Time spent  
+- Click pattern  
+- Engagement ratio  
+
+These cookies will be parsed into structured workflows like:
+
+
+---
+
+## 9️⃣ Database Schema (Draft)
+
+### **Tables**
+- `agents`
+- `call_records`
+- `transcripts`
+- `cookie_logs`
+- `workflow_sessions`
+- `inspire_logs`
+- `audit_results`
+- `violation_logs`
+
+### Call Audit Sample Model
+- agent_id
+- call_id
+- script_score
+- behavior_score
+- workflow_compliance
+- hold_time
+- transfer_count
+- final_score
+
+---
+
+## 🔟 Future Integrations
+- Voice sentiment analysis  
+- GDPR compliance mode  
+- Real-time monitoring  
+- Multi-language analysis  
+- Agent coaching suggestions  
+
+---
+
+## 🤝 Contribution Guidelines
+
+We welcome contributions from developers, AI enthusiasts, and workflow automation experts.  
+
+### How to Contribute
+1. **Add a new file** to the project for your feature, module, or improvement.
+2. **Document your feature clearly** in the file:
+   - What the feature does
+   - How it works
+   - Any dependencies it requires
+3. **Raise a Pull Request (PR)** with your changes.
+4. **Review process**:  
+   - I will review your PR  
+   - Provide feedback if needed  
+   - Once approved, it will be merged into the main branch  
+
+### Notes for Contributors
+- Keep code **modular and readable**  
+- Write **clear comments and documentation**  
+- Test your feature before submitting a PR  
+- Features should **align with the project’s roadmap and vision**  
+
+By following these steps, we can collaboratively build this AC3-inspired tool while keeping it organized and production-ready.
+## 📌 Final Note
+
+This Pre-README will evolve into the main README as each module gets built.  
+This document represents the entire technical vision and development roadmap for the project.