FAQ

How to capture exceptions proactively to reduce time to resolution?

Engineering (i.e. Microsoft) states that running the plugin trace log should only be turned on if you are debugging. Our perf bot calls this out in production all the time: Logging and Tracing This can help reduce engagement time with Microsoft Support by providing accurate time stamps, context information. This can reduce number of support cases the customer has to work on by hooking Dynamics events into Azure Monitor, DevOps, etc.

How to capture user events to understand usage and adoption trends?

The CDS Analytics, Org Insights, Security and Compliance auditing shows actions at a high to relatively low level per user….but once the data has been loaded we don’t collect things like user clicks, time on a form, etc.

How to know more about the user’s client?

App Insights natively can capture the version of the browser, user location, sdk version etc.