tickets

Slash command handler for Disqus slack.

Commands:

• /support - default command returns case status of all important Desk filters
• /support https://help.disqus.com/agent/case/347519 - returns case that matches ID provided 0-7 characters in length
• /support example@gmail.com - returns most recent case that matches email provided
• /support help - returns help with commands

Configuration:

1. Create your custom Slack slash command configuration.
2. Add the following environment variables from your Desk and Slack app:

• subdomain
• consumer_key
• consumer_secret
• token
• token_secret
• slack_token
• sheet_key (optional)

3. Configure the following variables and functions in app.js to GET your desired data from Desk

• statusParams - Object of criteria for cases API call via deskCall(), parameters available: http://dev.desk.com/API/cases/#fields
• createStats() - Array.prototype.filter() tests to further segment data from deskCall() into specific filters
• stats - Object of filter names and variables defined in createStats() to output up to 20 Slack attachments